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What is standard check-in and check-out time?
Check in is at 1 PM, check out is at 11 AM.
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Can I request an early check-in?
Yes, early check-in is subject to availability and applicable charges.
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What are the early check-in charges?
Before 6:00 AM: Full-day room charge (subject to availability) | 6:00 AM to 12:00 Noon: Half-day room charge (subject to availability)
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Can I request a late check-out?
Yes, late check-out is subject to availability and applicable charges.
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What are the late check-out charges?
After 11:00 AM till 4:00 PM: Half-day room charge | Post 4:00 PM: Full-night room charge
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Do you have rooms with twin beds?
Yes, twin-bed rooms are available at select ZIPP Hotels only, subject to availability.
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Do you have rooms with king-size beds?
Yes, king-size beds are available at select ZIPP Hotels only.
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Do all rooms have queen-size beds?
Most rooms are equipped with queen-size beds. Bed configuration may vary by property and room type.
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Can I request an extra bed?
Yes, extra beds are available subject to availability.
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What are the charges for an extra bed?
INR 1,000 + taxes per night (without breakfast) | INR 1,400 + taxes per night (with breakfast)
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Do you provide cribs or playards for infants?
Cribs/playards are available only at ZIPP Hotel Rosalba, subject to availability.
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Are children allowed at the property?
Yes, children are allowed at all ZIPP Hotels.
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Can children under 7 years stay free?
Children below 7 years can stay free with two adults if no extra bed or mattress is requested.
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Are children above 7 years allowed in the room?
Children above 7 years may be allowed at the discretion of the hotel, subject to occupancy limits.
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Is there an extra charge for a third person above 7 years?
Yes, a third person above 7 years is chargeable as an adult.
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Are minors under 18 allowed to check in alone?
No, guests below 18 years are not allowed to check in under single occupancy.
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Is the property couple-friendly?
Yes, all ZIPP Hotels are couple-friendly. Valid government-issued photo ID with address proof is mandatory at check-in.
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Do you allow smoking on the property or in rooms?
All rooms are strictly non-smoking. Smoking is permitted only in designated smoking areas, where available.
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Do you offer breakfast?
Breakfast is available at select ZIPP Hotels only. Timings and menu may vary by property.
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Do you offer room service (In-Room Dining)?
In-Room Dining (IRD) is available at select ZIPP Hotels only. Service hours may vary by property.
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Do you have a spa?
Yes, a spa facility is available only at ZIPP Hotel Rosalba.
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Do you have a banquet hall?
Yes, banquet hall facilities are available only at ZIPP Hotel Rosalba.
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Do you have a restaurant?
Yes, a restaurant is available only at ZIPP Hotel Rosalba.
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Do you have a swimming pool?
Yes, a swimming pool is available only at ZIPP Hotel Rosalba.
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Do you provide airport transfers?
Airport pickup and drop services are available at select ZIPP Hotels, subject to availability and additional charges.
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Is parking available at the property?
Parking availability varies by property. Guests are requested to confirm parking availability directly with the hotel prior to arrival.
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How do I reach the hotel?
Directions are available on Google Maps. Guests may also contact the hotel front desk for assistance.
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Do you provide housekeeping services?
Yes, daily housekeeping is provided at all ZIPP Hotels.
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Is laundry service available?
Yes, laundry service is available at all ZIPP Hotels (charges applicable).
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Is Wi-Fi available at the hotel?
Yes, complimentary Wi-Fi is available in all guest rooms and common areas.
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Do you have a power backup?
Yes, power backup is available for essential services.
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I booked through an OTA (Booking.com / MakeMyTrip / Agoda / Goibibo) and want to modify my reservation. How can I do this?
All changes, modifications, or cancellations must be made only through the same online travel platform (Booking.com, MakeMyTrip, Agoda, Goibibo, etc.) where the reservation was originally confirmed. The hotel cannot modify OTA bookings directly.
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Is ID proof required at check-in?
Yes, valid government-issued photo ID with address is mandatory for all guests at check-in.
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What payment methods are accepted?
We accept cash, debit cards, credit cards, and UPI, subject to property policy.
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Are pets allowed at the property?
No, pets are not allowed at any ZIPP Hotels.
