Zipp Hotels Privacy Policy

Zipp Hotels Privacy Policy

Last Updated: April 2026

This Privacy Policy describes how Zipp Hotels ('We', 'Us', 'Our'), collects, uses, stores, shares, and protects personal data of our guests, website visitors, and partners. We are committed to handling your personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and all applicable regulations.

By using our website or making a reservation with us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are (Data Fiduciary)

Zipp Hotels, No. 27, 4th Main, 2nd Cross, Gangodanahalli, Bengaluru, Karnataka – 560039, is the Data Fiduciary responsible for your personal data. For all privacy-related queries, please contact us at:

• Email: info@zipphotels.com
• Phone: +91 8867806663
• Address: No. 27, 4th Main, 2nd Cross, Gangodanahalli, Bengaluru, Karnataka – 560039

2. What Personal Data We Collect

We collect the following categories of personal data:

• Identity Data: full name, date of birth, gender, government-issued ID number (Aadhaar, PAN, passport, driving licence).
• Contact Data: email address, phone number, home address.
• Booking & Stay Data: check-in and check-out dates, room type, special requests, stay history, and preferences.
• Financial & Payment Data: payment method, transaction reference numbers. Note: full card numbers are processed by our payment gateway provider and are not stored by Zipp Hotels.
• Communications Data: records of your communications with us via email, phone, or WhatsApp.
• Technical Data: IP address, browser type, and website usage data collected via cookies.

We do not intentionally collect Sensitive Personal Data. If such data is incidentally received, it will be deleted securely.

3. Why We Collect Your Data (Purpose of Processing)

We process your personal data for the following purposes:

• To process and confirm your booking and manage your stay.
• To send booking confirmations and communications.
• To process payments and refunds.
• To comply with legal obligations.
• To improve our services.
• To send promotional offers (only with consent).

4. Legal Basis for Processing

We process your data based on consent, contractual necessity, legal obligation, and legitimate interests.

5. Data Retention

• Booking records: 3 years
• Payment records: 5 years
• ID copies: deleted within 30 days
• Marketing consent: until withdrawn

6. Data Sharing

We may share your data with payment gateways, OTAs, authorities, tech providers, and WhatsApp/Meta (with consent). We do not sell your data.

7. Your Rights

You have rights to access, correct, erase data, withdraw consent, and raise complaints. Contact: info@zipphotels.com

8. Cookie Policy

We use essential, analytics, and preference cookies. You can manage cookie preferences via browser or website settings.

9. WhatsApp & Promotional Communications

You may receive transactional and promotional messages. You can opt out anytime by replying STOP or emailing info@zipphotels.com.

10. Data Security

We use secure systems and safeguards to protect your data. Breaches will be handled as per law.

11. Changes to This Policy

This policy may be updated periodically. Please review it regularly.

12. Contact & Grievance Officer

• Grievance Officer: Zipp Hotels Management Team
• Email: info@zipphotels.com
• Address: No. 27, 4th Main, 2nd Cross, Gangodanahalli, Bengaluru, Karnataka – 560039
• Response time: within 30 days